Refund Policy

1. Current payment status

TinyDeskMeme supports one-time video orders at $5.99 USD for 480p Standard and $9.99 USD for 720p HD paid through Stripe Checkout. Payments are made on a guest checkout basis per video. There are no recurring subscriptions, automatic renewals, or credit packages.

2. Technical non-delivery and refund requests

We stand behind the reliable delivery of paid video orders. If a technical failure, server timeout, or processing error prevents the completion and delivery of your paid video:

• How to Request a Review: Email support@tinydeskmeme.com with your order identifier, Stripe receipt number, or the email address used at checkout.
• Manual Administrative Review: Every refund request undergoes manual administrative review by our support team. Refunds are evaluated manually and are not automatic.
• Resolution: If technical non-delivery is confirmed and cannot be resolved through re-rendering, we will issue a full refund to your original payment method via Stripe.

3. Delivered AI videos

• Visual Variations: Generated outputs vary in facial likeness, expression dynamics, and body movement across the 18-second silent 9:16 MP4 sequence.
• Subjective Dissatisfaction: Successfully delivered AI videos are generally non-refundable for subjective dissatisfaction with artistic likeness, lighting mood, or animation styling alone.
• Silent MP4 Delivery: All videos are delivered silent by design; the absence of embedded audio is a core product feature and does not constitute a technical defect.
• Statutory Rights: Nothing in this policy limits any mandatory statutory consumer rights that apply under your local jurisdiction.

4. Separate service and contact

TinyDeskMeme orders are independent single transactions. For any billing questions, order recovery assistance, or manual refund requests, please contact our support team directly at: support@tinydeskmeme.com